Check-in & Boarding

Your booking confirmation number (six digit alphanumeric code on your confirmed booking) and proof of identity (any of these VALID ORIGINAL forms of Identification are accepted: RSA ID book; RSA driver's license; passport; or temporary ID or Passport) will be required when checking in. We DO NOT accept copies of identity or temporary travel documents, whether certified copies or not, as proof of identity.

Check-in desks open 2 hours before scheduled departure time and close 45 minutes before scheduled departure time for domestic flights. Operational and safety constraints prevent us from checking in passengers outside of these time periods.

Passengers are advised to check in 90 minutes before scheduled departure time.

Seat numbers will be allocated at check-in unless you have “pre-seated” yourself

If you paid by credit card online, we will require a credit card verification check at the check-in counter.

Pre-seating can be done when making a reservation online or through our call center.  There is an additional cost for pre-seating (selecting a seat in your reservation before the day of travel)

A note on dangerous goods and prohibited items

Dangerous articles must not be carried in baggage. These include and are not limited to: flammable goods, poisons, gas cylinders, corrosives, infectious substances, firearms and explosives.

Dangerous or sharp articles as included and not limited to the following list may not be carried on board as they could be used as weapons: toy guns, cutlery, knives in any form, scissors, syringes, Leatherman or other pocket multi tool kits, blades and nail clippers.

The carriage of firearms is strictly prohibited.